Refund policy
We want you to love your SheerSnug tights. If you're not happy with them for any reason, contact us within 30 days of delivery and we'll make it right with a replacement or a full refund.
How to request a refund or replacement
- Email us at support@sheersnug.com with your order number and a short note about the issue. A photo helps if the item arrived damaged, defective or wrong.
- We reply within 24 hours (Monday–Friday) and confirm the next steps.
- Once approved, the refund is issued to your original payment method. Depending on your bank, it can take 5–10 business days to appear.
Do I need to send the item back?
No. For requests covered by the guarantee you don't need to ship anything back unless we specifically ask you to. If we ever need an item returned, we'll tell you before processing the refund and we'll cover the return shipping.
Damaged, defective or wrong items
If your order arrives damaged, defective or isn't what you ordered, let us know within 30 days of delivery and we'll send a free replacement or issue a full refund, including any shipping you paid.
Exchanges (size or color)
Need a different size or color? Email us within 30 days of delivery and we'll ship the new pair free of charge, subject to availability.
Lost or late orders
If your tracking hasn't updated for 10 business days, or your order hasn't arrived within 15 business days of shipping, contact us and we'll reship it or refund you.
Cancellations
You can cancel an order free of charge before it ships. Orders usually ship within 1–2 business days, so please contact us as soon as possible.
Exceptions
Requests made more than 30 days after delivery are not covered. To keep the guarantee fair for everyone, we may decline requests that show a pattern of abuse.
Contact
SheerSnug — Via San Carlo 7, 20038 Busto Garolfo (MI), Italy — support@sheersnug.com